Table of Contents
Advertisement
Quick Links
010011110101110110111000
101010101011100110111011
10110110101100101111110
11010110110110011100111
CABLE MODEM
011101001110111101101101
10101010101101101110010
0101101011101010011010
10111010110111100110100
0100101101001111010111
101010101011100110111011
10110110101100101111110
11010110110110011100111
011101001110111101101101
10101010101101101110010
0101101011101010011010
10111010110111100110100
010011110101110110111000
101010101011100110111011
10110110101100101111110
11010110110110011100111
011101001110111101101101
10101010101101101110010
Advertisement
Table of Contents
Troubleshooting
Related Manuals for THOMSON RCA DCM245
Summary of Contents for THOMSON RCA DCM245
- Page 1 010011110101110110111000 101010101011100110111011 10110110101100101111110 11010110110110011100111 CABLE MODEM 011101001110111101101101 10101010101101101110010 0101101011101010011010 10111010110111100110100 0100101101001111010111 101010101011100110111011 10110110101100101111110 11010110110110011100111 011101001110111101101101 10101010101101101110010 0101101011101010011010 10111010110111100110100 010011110101110110111000 101010101011100110111011 10110110101100101111110 11010110110110011100111 011101001110111101101101 10101010101101101110010...
- Page 2 Safety information CAUTION CAUTION Disconnect power To ensure reliable operation and to prevent before servicing. overheating, provide adequate ventilation for this modem and keep it away from heat sources. Do not locate near heat registers or other heat- producing equipment. Provide for free air flow around the cable modem and its power supply.
-
Page 3: Table Of Contents
Table of Contents introduction ...................... 2 Cable Modem Features ......................... 2 What’s on the CD-ROM ......................... 2 Computer Requirements ........................3 Cable Modem Overview ..................5 before you begin ....................5 Connecting the Cable Modem ............... 7 Connecting The Cable Modem To A Single Computer ................ 7 USB Connection - Using the Installation Wizard ................ -
Page 4: Introduction
introduction Cable Modem Features • Capable of receiving data at rates of up to 3000kbps ‡ (3 Megabits per second, over 50 times faster than 56K) • Able to send and receive data over the cable line • Plug-and-play operation for easy setup and installation •... -
Page 5: Computer Requirements
introduction Please note that before this page can be displayed, your PC must receive an IP address assignment from the Cable company’s server, over the cable network. You may want to “bookmark” the IP address in your browser after the diagnostics page is displayed. Computer Requirements •... - Page 6 introduction Placing the Rubber Feet on the Cable Modem A set of rubber pads have been packaged with your modem. These pads (or "feet") can be attached to keep the modem from sliding around on your desktop. You have 2 options for placing the pads: Option 1: Attach the pads to the four slight indentations on the back of the modem.
-
Page 7: Cable Modem Overview
Cable Modem Overview What The Modem Needs To Do Its Job • The Right Cable Company: Make sure your local cable company provides data services that use cable TV industry-standard DOCSIS technology. • The Internet Service Provider (ISP): Your cable company provides you access to an Internet Service Provider (ISP). - Page 8 before you begin Please verify the following with the cable company: • The cable service to your home supports DOCSIS-compliant two-way modem access. • Your internet account has been set up. • You have a cable outlet near your PC and it is ready for cable modem service. NOTE: It is important to supply power to the modem at all times.
-
Page 9: Connecting The Cable Modem
CONNECTING THE CABLE MODEM Connecting The Cable Modem To A Single Computer This section of the manual explains how to connect your cable modem to the USB or Ethernet port on your computer and install the necessary software. Please refer to figure 1 to help you connect your cable modem for the best possible connection. - Page 10 CONNECTING THE CABLE MODEM Important Connection Information • The cable modem cannot support both Ethernet and USB connections simultaneously. The first port connected takes priority. • This modem does not support “Hot Swapping” of cables. Follow these steps to change the type of connection you are using (Ethernet to USB or USB to Ethernet): Unplug power supply from the AC outlet.
-
Page 11: Usb Connection - Using The Installation Wizard
CONNECTING THE CABLE MODEM Below are important points to remember before you connect the cable modem: • You should have a Windows® 98 SE (Second Edition), Windows Me (Millennium Edition) or Windows 2000 operating system to use the Universal Serial Bus (USB) connection. - Page 12 CONNECTING THE CABLE MODEM The Installation Wizard checks your computer to make sure you have the minimum configuration specifications required to install the cable modem (fig. 4). Fig. 4 If your computer meets the minimum configuration requirements, the welcome screen appears (fig. 5). The Installation Wizard copies four system files to your hard drive during the installation process.
- Page 13 CONNECTING THE CABLE MODEM 7. The Installation Wizard prompts you to attach the power supply (fig. 7). Use only the power supply that accompanied this unit. Using other power supplies may damage the unit. A. Insert the plug from the AC power supply into the power AC jack on your cable modem labeled “9VDC 800mA.”...
- Page 14 CONNECTING THE CABLE MODEM 9. The Installation Wizard attempts to detect your cable modem (fig. 9). Fig. 9 10. If the modem is not detected, you are prompted to check the USB connections (fig. 10). Fig. 10 A. Make sure the USB cable is securely connected to the modem and to the computer.
-
Page 15: Usb Connection - Without Using The Installation Wizard
CONNECTING THE CABLE MODEM 11. If the modem is detected, the “Windows Found New Hardware” window appears and the “Installation Complete” screen appears (fig. 12). Fig. 12 Congratulations. You are now ready to use your RCA cable modem. USB Connection - Without Using the Installation Wizard If you do not want to use the CD-ROM, follow instructions 1 through 5 to connect the cable modem to the USB port on your computer. -
Page 16: Using Windows 98 Se For Usb Connection
CONNECTING THE CABLE MODEM Connect one end of the USB cable to the USB port located on the back of your computer. Connect the other end of the USB cable to the USB port on the cable modem’s back panel. Note: Use only the power supply that accompanied this unit. - Page 17 CONNECTING THE CABLE MODEM 8. Choose ONLY the “CD-ROM drive” option and click “Next” (fig. 15). Fig. 15 9. Choose “The updated driver (recommended)” option, and click “Next” (fig. 16). Fig. 16 10. The search should find the driver for the “RCA USB Cable Modem” (fig. 17). To confirm if it found RCA, click “Next”...
- Page 18 CONNECTING THE CABLE MODEM 11. Follow these instructions only if the driver found was NOT the “RCA USB Cable Modem.” A. Click “Back” to return to the previous window. Ensure that you have selected the “CD-ROM” option. In addition to the CD-ROM selection, choose “Specify a location” (fig. 18 ). D.
-
Page 19: Using Windows 2000 For Usb Connection
CONNECTING THE CABLE MODEM 14. Windows now informs you that the installation is complete. Click on “Finish” to finalize the process (Fig. 19). When the “System Settings Change” window appears, click “Yes” to restart your computer. Fig. 19 15. The cable modem installation is now complete. To validate a proper installation, perform the following instructions: A. - Page 20 CONNECTING THE CABLE MODEM Fig. 20 Choose the “Search for a suitable driver for my device (recommended)” option, and click “Next” (fig. 21). Fig. 21 8. Choose ONLY the “CD-ROM” option and click “Next” (fig. 22). Fig. 22...
- Page 21 CONNECTING THE CABLE MODEM 9. The search should find the driver for the “RCA DCM 2XX Cable Modem” (fig.23). To confirm if it found RCA, click “Next” to continue and proceed to step 11. Otherwise, see step 10. Important: Do NOT continue if the search finds “USB Composite Device” driver. Proceed to step 10.
- Page 22 CONNECTING THE CABLE MODEM 11. Windows should now prompt you to install either the “RCA USB Cable Modem” or “RCA DCM 2XX Cable Modem.” Click “Next” to install the driver. At this point your PC needs to copy Windows 2000 specific files. If these files are not located on your hard drive, you may need to insert your Windows 2000 installation media (i.e., Windows 2000 CD-ROM), but first remove the cable modem CD-ROM.
-
Page 23: Using Windows Me For Usb Connection
CONNECTING THE CABLE MODEM USING WINDOWS Me FOR USB CONNECTION Follow steps 6 through 9 if you have Windows Me operating instructions: Windows Me will briefly display the “Found New Hardware Wizard,” and automatically proceed to the “Add New Hardware Wizard” (fig 26). Choose the “Automatic search for a better driver (Recommended)”... - Page 24 CONNECTING THE CABLE MODEM 9. The RCA cable modem installation is now complete. To validate a proper installation, perform the following instructions: • Click on the “Start” icon in the lower left-hand corner of your screen. • Select “Settings,” followed by “Control Panel.” The “Control Panel” window will appear.
-
Page 25: Ethernet Connection To One Computer
CONNECTING THE CABLE MODEM Ethernet Connection to one computer Make the connections to the modem in the following sequence (fig. 29): Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the connector on the modem labeled “CABLE.” Insert the plug from the AC power supply into the power AC jack labeled “9V DC 800mA”... -
Page 26: Connecting More Than One Computer To The Cable Modem (Ethernet Only)
CONNECTING THE CABLE MODEM Connecting More Than One Computer to the Cable Modem (Ethernet Only) You’ll need the following equipment: • Crossover-wired, or “null,” category 5 Ethernet cable for the cable modem to be connected to the hub • 10BaseT or 100BaseT Hub or Switch •... -
Page 27: Activating The Cable Modem
activating the Cable Modem Initialization Mode After you install the cable modem and turn it on for the first time (and each time the modem is reconnected to the power), it goes through five steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem. -
Page 28: Using The Cable Modem
Using the Cable Modem Buttons ON/OFF – Turns the modem on or puts it in standby mode. Placing the cable modem in standby mode (the “off” position) allows for continued status monitoring from the cable network. This also disconnects your computer from the Internet for added security. Important: Do not press this button when transmitting data over the internet. -
Page 29: Reset Switch
Using the Cable Modem Reset Switch The reset switch can be found behind a “toothpick hole” on the back panel. It performs two functions: Basic Reset – Press and release the switch to make it perform the same function as disconnecting the power from the modem. -
Page 30: Frequently Asked Questions
Frequently asked questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access. -
Page 31: General Troubleshooting
General Troubleshooting I can’t access the internet or my email. • Check all of the connections to your cable modem. • Your Ethernet card or USB port may not be working. Check its documentation for more information. • The Network Properties of your operating system may not be installed correctly or the settings may be incorrect. - Page 32 General Troubleshooting I can’t get the modem to establish an Ethernet connection. • Even new computers don’t always have Ethernet capabilities – be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it.
-
Page 33: Usb Troubleshooting
USB Troubleshooting USB Installation Troubleshooting Guide This section is provided to assist those users who have followed the instructions in this instruction book, and who are still experiencing problems with their USB installation. Symptoms Network error message appears during installation, see below. Cable modem does not transfer data (pass traffic, i.e., The “PC LINK”... - Page 34 USB Troubleshooting Solution 1: In this situation, the cable modem is not installed correctly. Therefore, you must: A. Uninstall the USB cable modem. Remove another network adapter to allow sufficient space on your computer system for the USB cable modem. Reinstall the USB cable modem.
- Page 35 USB Troubleshooting Windows 2000 Remove the “RCA USB Cable Modem” network adapter following the Windows 2000 instructions outlined in Solution 1B, Remove Another Network Adapter, on page 34. Remove the “netrcacm.sys.” Left click on the “Start” icon in the lower left-hand corner of your screen. b) Select “Search,”...
- Page 36 USB Troubleshooting In the “Search for Files or Folders named:” box, type “oem?.* oem??.*” In the “Look in:” box, use the pull down menu to select your local hard drive (e.g., “c:\”). Press “Search Now.” d) The search should find several oem files (e.g., oem0.inf, oem0.pnf, oem2.inf etc). Highlight each “oemX.inf”...
- Page 37 USB Troubleshooting Double-click on the “System” icon. Select the “Hardware” tab followed by the “Device Manager.” Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” Highlight the network adapter(s) you wish to remove and click the “Action” tab located in the upper left-hand corner of the window.
- Page 38 USB Troubleshooting Double-click on the “System” icon, and select the “Device Manager” tab. Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” The “RCA USB Cable Modem” should exist. If “RCA USB Cable Modem” does not exist, the cable modem was NOT installed correctly.
- Page 39 USB Troubleshooting Left click on the “Start” icon in the lower left-hand corner of your screen. Select “Run.” The “Run” window appears. Type “winipcfg” in the text box, and click the “Ok” button. The “IP Configuration” window appears. Use the drop down box to select the “RCA Digital Cable Modem.”...
- Page 40 USB Troubleshooting 2C. Ensure that your cable modem network adapter is enabled on your computer system. This may be a problem if you have another network adapter installed on your computer system that is enabled. To disable other network adapters, follow the instructions outlined below.
- Page 41 USB Troubleshooting The selected network adapter window appears. On the pull down menu, select “Do not use this device (disable) and click “Ok.” Close all open windows. 2D. uninstall the USB cable modem if neither A, B, or C is applicable Uninstall the “USB cable modem”...
- Page 42 USB Troubleshooting SOLUTION 4: A. Wait a few minutes. The cable modem should work properly once the connection is made. If you have waited several minutes and the connection is still not made, follow the instructions outlined in Solution 2B, Test for the Possibility that the Dynamic Host Control Protocol (DHCP) Lease from the Cable Company is Correct if “RCA USB Cable Modem”...
- Page 43 USB Troubleshooting The TCP/IP protocols are located below the “RCA Cable Modem.” Scroll down the list until you come to “TCP/IP RCA Cable Modem.” Select “RCA Cable Modem.” If “TCP/ IP RCA Cable Modem” is not there, click on the “Add” button. The “Select Network Component Type”...
-
Page 44: Fcc Information
Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies. For more information on FCC conformity: Thomson multimedia Inc., 10330 N. Meridian St., Indianapolis IN 46290; 1-800-587-5850. -
Page 45: Quick Reference
Quick Reference Minimum System Requirements IBM PC COMPATIBLE MACINTOSH Pentium preferred PowerPC or higher System RAM 16MB (32MB preferred) 24MB (32MB preferred) Operating System Windows 98SE/2000/Me Linux Mac OS 7.6.1 or higher Available Disk Space 125MB 50MB Sound Card Required N/A†... - Page 46 Quick Reference Buttons ON/OFF – Turns the modem on or puts it in standby mode. Placing the cable modem in standby mode (the “off” position) allows for continued status monitoring from the cable network. Do not press this button when transmitting data over the internet. The information will be lost and your connection disabled.
-
Page 47: Glossary
Glossary 10BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10” indicates speed (10 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. DHCP (Dynamic Host Control Protocol) – A protocol which allows a server to dynamically assign IP addresses to workstations on the fly. - Page 48 Thomson multimedia Inc. 10330 North Meridian Street Indianapolis, IN 46290 © 2001 Thomson multimedia Inc. Trademark(s) Registered Printed in USA THOMSON TOCOM 15802700...