Related Manuals for THOMSON digital Broadband
Summary of Contents for THOMSON digital Broadband
- Page 1 Internet On/Off Message Cable Cable PC Link Internet Activity Link CABLE MODEM TOCOM 16193030...
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Page 2: Safety Information
Safety Information CAUTION CAUTION To ensure reliable operation and to prevent overheating, Disconnect power provide adequate ventilation for this modem and keep it before servicing. away from heat sources. Do not locate near heat registers or other heat-producing equipment. Provide for free air flow around the cable modem and its power supply. -
Page 3: Table Of Contents
Table of Contents Introduction ............................2 Cable Modem Features ..............................2 What’s on the CD-ROM ..............................2 Accessing the Diagnostics Display through the CD-ROM ..................... 2 Computer Requirements ..............................3 Cable Modem Overview ........................4 What the Modem Does ..............................4 What the Modem Needs to Do Its Job .......................... -
Page 4: Introduction
Introduction Cable Modem Features • DOCSIS models are capable of receiving data at rates of up to 30Mbps ‡ (30 Megabits per second). • Euro-DOCSIS models are capable of receiving data at rates of up to 38Mbps ‡ (38 Megabits per second). -
Page 5: Computer Requirements
Introduction Please note that before this page can be displayed, your PC must receive an IP address assignment from the Cable company’s server, over the cable network. You may want to “bookmark” the IP address in your browser after the diagnostics page is displayed. Computer Requirements Personal computer with the following minimum system requirements (note that the minimum requirements may vary by cable company):... -
Page 6: Cable Modem Overview
Euro-DOCSIS compliant Internet services What the Modem Does The Thomson digital cable modem serves as a two-way high-speed bridge between your personal computer and a cable Internet Service Provider (ISP). It converts information that originates from the Internet or your computer into electronic messages that can be transported over the same... -
Page 7: What The Modem Needs To Do Its Job
Cable Modem Overview What the Modem Needs to Do Its Job • The Right Cable Company: Make sure your local cable company provides data services that use cable industry-standard DOCSIS or Euro-DOCSIS technology compatible with your cable modem. • The Internet Service Provider (ISP): Your cable company provides you access to an Internet Service Provider (ISP). -
Page 8: Important Information
Before You Begin Please verify the following with the cable company: • The cable service to your home supports DOCSIS-compliant or EuroDOCSIS-compliant two- way modem access. • Your Internet account has been set up. • You have a cable outlet near your PC and it is ready for cable modem service. Note: It is important to supply power to the modem at all times. -
Page 9: Connecting The Cable Modem
Connecting the Cable Modem Connecting the Cable Modem to a Single Computer This section of the manual explains how to connect your cable modem to the USB or Ethernet port on your computer and install the necessary software. Please refer to figure 1 to help you connect your cable modem for the best possible connection. - Page 10 Connecting the Cable Modem Important Connection Information The cable modem supports both Ethernet and USB connections simultaneously (if allowed by your cable provider). Note: Only use the power supply provided with this unit. Using other power supplies may damage the unit. 3VDC 800mA ETHERNET RESET CABLE...
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Page 11: Usb Connection
Connecting the Cable Modem Below are important points to remember before you connect the cable modem: • You should have a Windows® 98 SE (Second Edition), Windows Me (Millennium Edition), Windows 2000, or Windows XP operating system to use the Universal Serial Bus (USB) connection. -
Page 12: Using Windows 98 Se For Usb Connection
Connecting the Cable Modem Using Windows 98 SE for USB Connection Follow steps 6 through 14 if you have a Windows 98 SE operating system: When the “Add New Hardware Wizard” appears, click “Next” to initiate the search for drivers for your USB device. - Page 13 Connecting the Cable Modem 10. The search should find the driver for the “RCA or Thomson USB Cable Modem” (Fig. 7). To confirm that this is the case, click “Next” to continue and proceed to step 12. Otherwise, see step 11.
- Page 14 Connecting the Cable Modem 12. Windows should now prompt you to install the “RCA or Thomson USB Cable Modem” driver. Click “Next” to install the driver. At this point, your PC needs to copy Windows 98 SE specific files. If these files are not located on your hard drive, you may need to insert your Windows 98 SE installation media (i.e., Windows disks or Windows CD-ROM), but first remove the cable modem CD-ROM.
- Page 15 Double-click on the “System” icon, and select the “Device Manager” tab. Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” If the “RCA or Thomson USB Cable Modem” does not exist, the cable modem was NOT installed correctly, go to Solution 2 on page 35.
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Page 16: Using Windows 2000 For Usb Connection
Connecting the Cable Modem Using Windows 2000 for USB Connection Follow steps 6 through 14 if you have a Windows 2000 operating system: When the “Found New Hardware Wizard” appears, click “Next” to initiate the search for drivers for your USB device (Fig. 10). Note: If Windows 2000 does not recognize the cable modem’s presence, your BIOS settings may not permit USB and/or Plug-and-Play devices. - Page 17 Important: Do NOT continue if the search finds “USB Composite Device” driver. Proceed to step 10. 10. Follow these instructions ONLY if the driver found was NOT the “RCA or Thomson DCMxxx Cable Modem.” A. Click “Back” to return to the previous window.
- Page 18 Connecting the Cable Modem 11. Windows should now prompt you to install either the “RCA or Thomson USB Cable Modem” or “RCA or Thomson DCMxxx Cable Modem.” Click “Next” to install the driver. At this point your PC needs to copy Windows 2000 specific files. If these files are not located on your hard drive, you may need to insert your Windows 2000 installation media (i.e.,...
- Page 19 Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” The “RCA or Thomson USB Cable Modem” should exist. If the “RCA or Thomson USB Cable Modem” does not exist, the cable modem was NOT installed correctly. Go to Solution 2 on...
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Page 20: Using Windows Me For Usb Connection
Hardware Wizard” did not automatically appear, your BIOS settings may not permit USB and/ or Plug-and-Play devices. Please contact your computer’s customer service department. 7. The automatic search should find and install the driver for the “RCA or Thomson USB Cable Modem” (Fig. 17). Click on “Finish” to complete the process. - Page 21 Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” • The “RCA or Thomson USB Cable Modem” should exist. If “RCA or Thomson USB Cable Modem” does not exist, the cable modem was NOT installed correctly. Go to Solution 2 on page 35.
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Page 22: Using Windows Xp For Usb Connection
New Hardware Wizard” did not automatically appear, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact your computer’s customer service department. Your computer will install the drivers for the “RCA or Thomson USB Cable Modem” (Fig. 20). Click on “Next” to complete the process. Fig. 20... - Page 23 Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” • The “RCA or Thomson USB Cable Modem” should exist. If “RCA or Thomson USB Cable Modem” does not exist, the cable modem was NOT installed correctly. Go to Solution 2 on page 35.
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Page 24: Ethernet Connection To One Computer
Connecting the Cable Modem Ethernet Connection to One Computer Make the connections to the modem in the following sequence (Fig. 22): Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the connector on the modem labeled “CABLE.”... -
Page 25: Connecting More Than Two Computers To The Cable Modem
Connecting the Cable Modem Connecting More Than Two Computers to the Cable Modem If you need to connect more than two computers or if you need to connect two computers but USB is not available, you’ll need the following additional equipment (if supported by your cable operator): •... -
Page 26: Activating The Cable Modem
Activating the Cable Modem Initialization Mode After you install the cable modem and turn it on for the first time (and each time the modem is reconnected to the power), it goes through five steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem. -
Page 27: Indicators - Operational Mode
Additional Information Buttons INTERNET ON/OFF* – Turns the Internet connection ON and OFF for additional security. In OFF mode, the CABLE ACTIVITY LED is also disabled. Important: Do not press this button when transmitting data over the Internet. The information will be lost and your Internet connection disabled. Indicators –... -
Page 28: Using The Cable Modem
Using the Cable Modem Reset switch Reset Switch The reset switch can be found behind a “toothpick hole” on the back panel. It performs two functions: • Basic Reset – Press and release the switch to make it perform the same function as disconnecting the power from the modem. -
Page 29: Frequently Asked Questions
Frequently Asked Questions Frequently Asked Questions What if I don’t subscribe to cable TV? If cable TV is available in your area, data service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access. - Page 30 Frequently Asked Questions What is DOCSIS and what does it mean? “Data Over Cable Service Interface Specifications” is the industry standard that most cable companies are adopting as they upgrade their systems. Should you ever decide to move, the Euro-DOCSIS cable modem will work with all upgraded cable systems that are EuroDOCSIS-compliant or DOCSIS*-compliant.
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Page 31: General Troubleshooting
General Troubleshooting General Troubleshooting I can’t access the Internet or my email. • Check all of the connections to your cable modem. • Your Ethernet card or USB port may not be working. Check each product’s documentation for more information. •... - Page 32 General Troubleshooting I can’t get the modem to establish an Ethernet connection. • Even new computers don’t always have Ethernet capabilities – be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it. •...
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Page 33: Usb Troubleshooting
USB Troubleshooting USB Installation Troubleshooting This section is provided to assist those users who have followed the instructions in this instruction book, and who are still experiencing problems with their USB installation. Symptoms • Network error message appears during installation, see below. •... - Page 34 1A. Uninstall USB cable modem Windows 98 SE Remove the “RCA or Thomson USB Cable Modem” network adapter following the Windows 98 SE instructions outlined in Solution 1B, Remove Another Network Adapter, on page 34. Remove both the “netrcacm.sys” and the “netrcacm.inf” file.
- Page 35 USB Troubleshooting Windows 2000 Remove the “RCA or Thomson USB Cable Modem” network adapter following the Windows 2000 instructions outlined in Solution 1B, Remove Another Network Adapter, on page 34. Remove the “netrcacm.sys.” Left click on the “Start” icon in the lower left-hand corner of your screen.
- Page 36 Highlight each “oemX.inf” file individually. Double click on the file to open it. Once the file is open, scroll down to the end of the file. If the end of the file states “RCA or Thomson USB based Digital Cable Modem Win2000 Driver,” you have opened the correct file.
- Page 37 Test for the possibility that the Dynamic Host Control Protocol (DHCP) lease from the cable Company is correct if “RCA or Thomson USB Cable Modem” exists. Ensure that your RCA or Thomson cable modem network adapter is enabled. Uninstall the USB cable modem if neither A, B, or C is applicable.
- Page 38 Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” The “RCA or Thomson USB Cable Modem” should exist. If “RCA or Thomson USB Cable Modem” does not exist, the cable modem was NOT installed correctly.
- Page 39 The “Run” window appears. Type “winipcfg” in the text box, and click the “Ok” button. The “IP Configuration” window appears. Use the drop down box to select the “RCA or Thomson Digital Cable Modem.” A list of addresses should appear. Locate the IP address. If the first three digits of the IP address are “169,”...
- Page 40 Adapters.” Highlight the network adapter(s) you wish to disable and double-click. To ensure the “RCA or Thomson USB Cable Modem” functionality, you should disable all unused network adapters. The selected network adapter window appears. Click the “Disable in this hardware profiles”...
- Page 41 USB Troubleshooting 2D. Uninstall the USB cable modem if neither A, B, or C is applicable Uninstall the “USB cable modem” in accordance with the instructions outlined in Solution 1A, Uninstall USB cable modem, on page 32. Symptom 3: Cable modem stops transferring data (passing traffic). Cable modem was functioning properly and suddenly stopped transferring data (passing traffic).
- Page 42 Click on the “Network Neighborhood ” icon. Choose the “Configuration” tab. Scroll down the list until you come to “RCA or Thomson Cable Modem.” If “RCA or Thomson Cable Modem” is not there, your cable modem is not installed correctly. Please proceed to...
- Page 43 The TCP/IP protocols are located below the “RCA or Thomson Cable Modem.” Scroll down the list until you come to “TCP/IP RCA or Thomson Cable Modem.” Select it. If “TCP/IP RCA or Thomson Cable Modem” is not there, click on the “Add” button.
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Page 44: Fcc Declaration Of Conformity And Industry Canada Information
Trade Name: RCA Model: DCM315 Equipment Classification: Computing Device Accessory Responsible Party: Thomson Inc. 10330 N. Meridian Street Indianapolis, IN 46290 Telephone: 317-415-4151 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. -
Page 45: Quick Reference
Quick Reference Minimum System Requirements IBM PC COMPATIBLE MACINTOSH Pentium preferred PowerPC or higher System RAM 16MB (32MB preferred) 24MB (32MB preferred) Operating System Windows 98SE/2000/Me/XP, Linux Mac OS 7.6.1 or higher Available Disk Space 125MB 50MB Sound Card Preferred N/A†... -
Page 46: Service Information
Quick Reference Button/Light/LED Indicators Internet On/Off Message PC Link Internet Cable Cable Activity Link INTERNET ON/OFF* – Turns the Internet connection ON and OFF for additional security. In OFF mode, the CABLE ACTIVITY LED is also disabled. Do not press this button when transmitting data over the internet. -
Page 47: Glossary
Glossary 10BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10” indicates speed (10 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. DHCP (Dynamic Host Control Protocol) – A protocol which allows a server to dynamically assign IP addresses to workstations on the fly. - Page 48 Thomson Inc. 10330 North Meridian Street Indianapolis, IN USA 46290 ©2003 Thomson Inc. Trademark(s) Registered Printed in Taiwan THOMSON TOCOM 16193030...