Top FAQs

Use this page to find answers to common questions about Google for Nonprofits.

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  • Are Google for Nonprofits and its products available in every country worldwide?

    Google for Nonprofits is currently available in 50+ countries (see country availability here). Please reference this chart to see what products are available in your country.
  • What are the eligibility requirements for Google for Nonprofits?

    To be eligible for Google for Nonprofits, organizations must be nonprofit charitable organizations in good standing in their country, and be registered with the local TechSoup partner. View country-specific eligibility guidelines here.
  • I don’t have access to my organization’s Google for Nonprofits account, but I need access. How can I request access?

    If you don't have access to your organization's Google for Nonprofits membership account, you can request access to it by following the steps outlined here.
  • I requested a Google for Nonprofits account, but I was told my organization wasn't eligible. Why not?

    Google for Nonprofits is available to organizations that meet these eligibility guidelines. The information there can help you understand the criteria. Learn more about how to fix eligibility problems.
  • How long does this process usually take?

    It generally takes about 2-14 business days. Google's partner TechSoup needs to verify your organization and that you're affiliated with it.

    For organizations outside the US, your request should be processed within a few days if you're already registered with the local TechSoup partner in your country. If not, it could take more time.

    You'll get an email as soon as your organization has been verified. You can also sign in to Google for Nonprofits to check the status of your request.

  • I got an email saying my organization is eligible for Google for Nonprofits. How do I start using Google products?

    Once your organization has been verified, you can activate the Google products that suit your organization’s needs. Go to the Help Center for more details about how to get G Suite for Nonprofits, Ad Grants, YouTube Nonprofit Program, Google Maps Platform credits, and Donation tools.
  • What is TechSoup and what is their role with Google for Nonprofits?

    Google partners with TechSoup to confirm all organizations that request a Google for Nonprofits account are charitable nonprofit organizations in good standing. TechSoup itself is a nonprofit with local partners around the world, with a mission to equip not-for-profit, non-governmental organizations with transformative technology solutions and skills. Learn more about TechSoup.
  • I am a nonprofit school, healthcare organization or government entity, am I eligible for Google for Nonprofits?

    No. At this time, your organization is not eligible for Google for Nonprofits. If you are a school, child care center, academic institution, or university, check out Google for Education.
  • I am a U.S. 501(c)(3) organization with charity status through a group exemption provided by a parent organization. Am I eligible for Google for Nonprofits?

    If your organization has charity status through a group exemption provided by a parent organization, you may still be eligible for Google for Nonprofits. You must be a separate branch covered through a group exemption and Google must be able to verify from public documents that your organization is covered by a qualified parent organization through a group exemption.

    To get started, sign in to Google for Nonprofits and enter your parent organization's EIN number. If there are other branch organizations using the same EIN for Google for Nonprofits, you'll be asked to create a new application. When you do, make sure to click Start new application. Don't request ownership of any of a branch organization you don't recognize.

    Get more information about group exemptions.
  • Is my fiscally-sponsored organization eligible for Google for Nonprofits?

    No, fiscally-sponsored organizations don't meet the eligibility guidelines for Google for Nonprofits.